• 269-969-6123

Frequently Asked Questions

Frequently Asked Questions

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If we haven't answered your questions already, give us a call at (269) 969-6123.

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  • What insurance plans do you accept?

    DayOne participates with many insurance companies and we bill for most all office services. You will be responsible for your deductible and patient portion. If your insurance requires a co-pay, you will be expected to pay this at the time of your visit. A billing fee will be added for co-pays not paid at the time of service. 

    If you have questions about your insurance our billing department will be glad to help you. You may also direct questions to our billing department. They can be reached at (269) 969-6123, select option 3.

  • Who completes the form(s) requested by the insurance company?
  • Can I request a copy of my medical records?
  • How can I contact the billing department?
  • How long does it take to get results for lab tests?
  • How can I get my prescription(s) refilled?

    Prescriptions for routine medications should be refilled at your regularly scheduled appointments. if you take several medications or are a new patient, please remember to always to bring your medicine with you to your appointment. You may refill on our prescription line via the telephone (269) 969-6123 or on our website (click on the 'REFILLS' link at the top main menu).

  • I need to contact my DayOne provider ...
  • Can I just "walk-in" to see a DayOne provider?
  • Can I get DayOne forms filled out before my appointment?


DayOne is ALWAYS available for emergencies. If a family member is extremely ill and must go to the hospital we ask that you notify DayOne of the emergency and let us know when the person is on the way to the hospital. Our phone number is 269-969-6123 and is always attended.